Services
From strategy to lasting digital value.
Set the direction, design the experience, and build modern platforms. Apply AI where it improves discovery, content, and workflows, then measure and refine the results.
Explore servicesSTRATEGY. EXPERIENCE. AI. TECHNOLOGY.
Design what’s next. Build what matters.
We help organizations turn AI ambition into practical business value. From agentic commerce and intelligent content to AI-enabled products and workflows, we connect strategy, human-centered design, data, and engineering to build solutions around real customer and business needs.
From AI ambition to execution
Human insight.
Applied AI.
Applied AI.
Products
Software from Ex-Craft.
Meet CMSCraft, ChapterCraft, DealCraft, and TimeCraft.
Explore productsAI with a clear purpose
Useful intelligence.
Practical applications.
Start with the customer or business problem. We help define, design, and implement AI use cases with the right data, integrations, evaluation, and human oversight.
Agentic commerce
Design shopping journeys where AI helps customers discover and compare products, and carries out buying tasks within permissions and approval limits.
Explore this serviceIntelligent content & discovery
Make approved organizational content easier to find and use through semantic search, knowledge retrieval, and AI-assisted authoring within editorial workflows.
Explore this serviceAI-enabled platforms & workflows
Bring knowledge assistants and task automation into portals and enterprise applications, with permission-aware access and clear handoffs to people.
Explore this serviceOur work
From decisions
to delivery.
Explore five engagements spanning SaaS transformation, cancer registry design and engineering, and retail product discovery.
SaaS business transformation
Advising a software company on its transition to SaaS
Human-centered product designDesigning a cancer registry SaaS platform around its users
Cloud & SaaS engineeringBuilding a multi-tenant cancer registry platform in the cloud
Research, data & AI-assisted designDesigning better ways to discover and compare work boots
Search assessment & roadmapAssessing the end-to-end foundation for product discovery
05 / About Ex-Craft
A partner in thinking.
A partner in doing.
Experience Craft Consulting LLC (Ex-Craft) brings together experience design, technology strategy, and product engineering. We help organizations make informed investment decisions, modernize their platforms, and design software around the people who use it.
Our work spans enterprise commerce strategy, platform selection, experience design and implementation, product discovery, AI-enabled experiences, and the transformation of legacy applications into SaaS products. We recommend technology based on each organization’s business needs and existing ecosystem. We bring the same practical focus to our own portfolio of business software.
Start with people
Understand the needs of customers, specialists, and teams before defining the solution.
Make decisions clear
Connect options, trade-offs, and investment priorities to the outcomes that matter.
Stay close to delivery
Carry the intent of the strategy into architecture, design, implementation, and improvement.
Let’s build what’s next
Your next chapter
starts here.
Tell us what you are planning: a focused assessment, a new digital experience, a modernization program, or an Ex-Craft product. We will help you identify a practical next step.
Our Location
24723 Generation Dr
Plainfield, IL 60585
Email Us
Call Us
+1 (630) 596-7349
+1 (630) 755-0809
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